Managed IT Support: Remote and Onsite Services
At Netova360, we offer both remote and onsite technical support services to quickly resolve any IT issue affecting your company’s productivity. Our approach focuses on delivering agile, effective solutions that are aligned with your business’s real operational needs.
What’s Included in This Service?
Real-Time Remote Support
We address incidents and user requests remotely, providing quick solutions for software issues, system access, email problems, connectivity, and more.
Onsite Support at Your Facilities
When needed, we travel to your offices to resolve more complex issues, perform installations, or conduct preventive maintenance.
Workstation Setup and Deployment
Installation, configuration, and optimization of computers, printers, scanners, and other end-user devices.
Maintenance of Devices and Local Networks
We perform corrective and preventive maintenance on servers, workstations, and LAN networks to ensure optimal performance.
Incident Management with Agreed Response Times (SLAs)
We work under service level agreements (SLAs) that guarantee clear response times and timely resolutions.
Documentation of Changes and Procedures
We record and document every technical intervention, maintaining traceability of all changes within your IT environment.